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The Guild secures ESTAS Award for Best Agency Network for the fourth consecutive year

Posted on: Tuesday, October 22, 2024

The Guild of Property Professionals has once again proven its excellence in the property sector, securing the coveted ESTAS award for Best Agency Network for the fourth consecutive year. This exceptional achievement, announced at the prestigious ESTAS awards ceremony on Friday, 18 October, underscores The Guild’s unwavering commitment to delivering outstanding customer service across the UK.

 

The ESTAS awards are based purely on client feedback, with ratings provided by homeowners who have experienced the services of estate and letting agents firsthand. The Guild network has accumulated over 26,000 end of transactions reviews since using the ESTAS platform, achieving an impressive 96.9% average customer service rating, a true reflection of the professionalism and dedication exhibited by Guild agents nationwide. 

 

Iain McKenzie, CEO of The Guild of Property Professionals, expressed his pride at the network's remarkable accomplishment. “Winning the ESTAS award for the fourth consecutive year is a testament to the relentless hard work and dedication of our Members. It demonstrates their commitment to offering exceptional service, which is the cornerstone of what The Guild stands for. This win is a shared triumph for everyone in our network."

 

In addition to the Best Agency Network 2024 accolade, Guild Members achieved several individual honours, including 22 gold, 19 silver and 13 bronze awards, as well as regional and postcode-specific recognitions. The Guild Agent of the Year 2024 title was awarded to C residential for their outstanding performance.

The Guild wins for a fourth consecutive year!

McKenzie went on to comment on the importance of supporting independent property professionals, saying, “We are immensely proud of this achievement. Our goal is to empower our Members to excel, providing them with the tools and services necessary to thrive in their market. There have been a number of challenges throughout the year, however, our agents have risen to the occasion, offering exceptional support to their clients.”

 

The ESTAS awards are celebrating their 21st year, continuing their mission of recognising excellence in the property industry through customer feedback. Founder of ESTAS, Simon Brown, commented: “For over two decades, ESTAS has evolved into more than just an annual awards event. It’s a community of like-minded property professionals dedicated to a single mission – delivering the highest level of service to their clients. The ESTAS review and awards platform plays a vital role in building consumer trust in our industry."

 

McKenzie concluded the evening by acknowledging the significant role that customer service plays in shaping the property industry and celebrating the continuous success of Guild Members at the ESTAS. “These awards are a recognition of the hard work and dedication our Members demonstrate on a daily basis. To be judged solely on customer feedback is an honour in itself, and to win the Best Agency Network for the fourth year running is an achievement we are all incredibly proud of.”

 

Full list of winning Guild Members

 

SALES 

Grand Prix Best Estate Agent Office – Silver – C residential

East Midlands Silver - Adams & Jones Market Harborough

London North Silver – Drivers & Norris

London West Gold – Homesearch

Northern Ireland Gold – Kingham Property Specialists

North East Bronze – Andrew Coulson Hexham

South East Essex Gold – Reyland Johnson

South East Essex Silver – Kingsleigh Residential

South East Surrey Gold – Seymours Woking

South East Sussex Bronze - Graham Butt Littlehampton

South West Corn, Dev, Dor Silver - Lawson Property

South West Corn, Dev, Dor Bronze – Smart Estate Agent Exeter

Southern Hamps, Wilts Gold - Home Finders Swindon

Wales North Bronze - Williams & Goodwin Holyhead

Wales South Gold - Peter Morgan Neath

Wales South Silver - Taylor & Co

Wales South Bronze - Peter Morgan Bridgend

West Midlands Heref, War, WM, Worcs Bronze - Ferndown Estates

West Midlands Shrops, Staff Gold - C residential

Yorkshire East Gold – Sweetmove

Yorkshire North Bronze  - Norman F Brown Bedale

Best Local Estate Agency Group South East (Sussex) - Graham Butt

Best Local Estate Agency Group South West - Smart Estate Agent

Best Local Estate Agency Group Southern - White & Guard

Best Regional Estate Agency Group Wales - Morris Marshall & Poole

Best Regional Estate Agency Group South West – Webbers

Best Regional Group (6-20 Offices) in the UK Silver – Webbers

 

LETTINGS - Landlords

East Midlands Leics, Northants, Rut Gold - Adams & Jones Market Harborough

East of England Gold - Platinum Properties Ely

East of England Gold - Tylers Cambridge

London North Gold - Drivers & Norris

London West Gold - Parkes Estate Agents

London West Bronze – Homesearch

North East Gold - Northgate Newton Aycliffe

South East Sussex Silver - Taylor Robinson

South West Corn, Dev, Dor Silver - Smart Estate Agent Penryn

Southern Hamps, Wilts Gold - Home Finders Swindon

Wales Gold - Peter Morgan Neath

Wales Bronze - Taylor & Co

West Midlands Heref, War, WM, Worcs Silver - Davidson Estates

West Midlands Shrops, Staff Silver - Barbers Wellington/Telford

Yorkshire Silver - Harris Shields Scarborough

 

LETTINGS - Tenants

East Midlands Leics, Northants, Rut Gold - Bentons

East Midlands Leics, Northants, Rut Bronze - Chelton Brown Northampton

East of England Gold - Platinum Properties Ely

East of England Silver - Tylers Cambridge

London East Silver - Net Lettings

London North Gold - Drivers & Norris

London West Gold - Homesearch

London West Bronze - Parkes Estate Agents

North East Silver - Northgate Newton Aycliffe

South East Essex Silver - Reyland Johnson

South East Kent Silver – M&M Estate & Lettings

South East Sussex Bronze - Taylor Robinson

South West Corn, Dev, Dor Silver - Smart Estate Agent Exeter

South West Corn, Dev, Dor Bronze - Smart Estate Agent Penryn

Southern Hamps, Wilts Gold - Home Finders Swindon

Wales Gold - Peter Morgan Neath

West Midlands Heref, War, WM, Worcs Silver - Davidson Estates

 

BEST IN COUNTY 

Adams & Jones Market Harborough - Leicestershire - Sales & Lettings (Landlords)

Bentons - Leicestershire - Lettings (Tenants)

C residential - Staffordshire - Sales

Davidson Estates - West Midlands - Sales & Lettings (Landlords & Tenants)

Ferndown Estates - Warwickshire - Sales

Home Finders Swindon - Wiltshire - Sales & Lettings (Landlords & Tenants)

Kingham Property Specialists - Armagh - Sales

Morris Marshall & Poole Welshpool - Powys - Sales

Mundy's Lincoln & Market Rasen - Lincolnshire - Sales

Northgate Newton Aycliffe - Durham - Sales & Lettings (Landlords & Tenants)

Peter Morgan Bridgend - Mid Glamorgan - Sales

Peter Morgan Neath - West Glamorgan - Sales & Lettings (Landlords & Tenants)

Platinum Properties Ely - Cambridgeshire - Lettings (Landlords & Tenants)

Reyland Johnson - Essex - Sales

Seymours Woking - Surrey - Sales

Smart Estate Agent Penryn - Cornwall - Lettings (Landlords & Tenants)

Taylor & Co - Monmouthshire - Sales & Lettings (Landlords & Tenants)

Taylor Robinson - West Sussex - Lettings (Landlords)

Webbers Bude - Cornwall - Sales

Williams & Goodwin Bangor - Gwynedd - Sales

Williams & Goodwin Holyhead - Isle of Anglesey - Sales

 

PEOPLE AWARDS

Seymours Woking - Amy Sandys

Taylor Robinson - Ben Cannon

Ferndown Estates - Charlotte Lees

Reyland Johnson - Karen Avery

Homesearch - Michael Oomerjee

 

Congratulations to all our deserving Members on showcasing such a high standard of customer service. Find your local award-winning Guild Member to sell or let your home.

 

 

What Our
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Rhiannon Prothero

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Have used Hardings for many year on both personal and commercial property deals. Have always found them to be transparent, honest, authentic, and a pleasure to work with. Will continue to use in the future.

TB

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I would highly recommend Hardings Estate Agents. They have excellent knowledge of Windsor and the surrounding areas, and are extremely professional, responsive and courteous. I would not hesitate to using them again the future. I recently dealt with Milica who was instrumental in securing us our new home in Windsor as well as the sale of our existing property. She was a fab negotiator and a real pleasure to work with from beginning to end. Thank you!

Jonathon Beresford

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Hardings of Windsor managed our purchase with complete professionalism and went over and above in my opinion to manage the transaction and chain, resulting in a really smooth purchase. Milica at Hardings constantly provided timely updates and managed respective solicitors and the chain effectively, always responding quickly to queries. The whole transaction would not have happened without Milicas' focus on making all parties comfortable and satisfying all queries, not only professional but a delightful and welcoming personal approach that was a constant throughout. Thanks Hardings! Thanks Milica!

Stuart Blatch

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I would recommend using Hardings estate agents when buying or selling your property. Dominic (Scully) was always available, helpful and genuinely interested in my purchase and always calm and compassionate. If I ever move again my first choice will be Hardings.

Cath Powell

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Dom and the team at Hardings were so helpful and efficient when I purchased my flat - friendly and professional service and kept us up-to-date the whole way through the process. It was my first time buying and so was very nervous but they helped me feel at ease.

Freppell

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We bought and sold through Hardings and can't recommend their professional service enough. The whole Team are really lovely, we were kept informed throughout the process and never had to chase anything.

Natalie Quint

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I used Hardings when I bought my property as well as when I sold it and the service has been fantastic both times. I very much recommend Hardings!

Therese Jouini

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We recently purchased our new home with Hardings Estate Agents. The whole team there were very helpful and flexible with us, arranging viewings quickly on the same day. They were always quick to respond and if ever our point of contact was not there, the service did not change as they work well together as a team. We received a personalised service, which allowed the sale to proceed quickly. Thank you all and we recommend Hardings Estate Agents without hesitation.

Mike B

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What a pleasure it was to deal with Milica from Hardings. She sourced the perfect property for me and my family (while we were still abroad) and worked endlessly to put the deal together. I would give more than 5 stars if at all possible!

C D

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Fantastic customer service and made what could have been stressful a total breeze. Dominic and Louisa were brilliant in helping me and my parents buy and sell our houses - reliable, helpful and thoughtful. Thank you!

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Thank you, Dominic and Louisa - having not moved for over 30 years you helped me all the way, step by step. You were always polite, communicative, reassuring and very supportive. Would recommend Hardings wholeheartedly.

Anna Bowen
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